Return Policy

Customers have the right to withdraw from their order within 14 days after payment of the invoice. The Customer is obliged to contact CSN Mining within these 14 days to exercise the right of withdrawal according to EU consumer and marketing law. After the 14 day period, no refund requests will be fulfilled without a decision from CSN Mining. Returns are only accepted upon the prior approval of CSN Mining. In the event of a return, CSN Mining is entitled to make deductions due to any deficiencies. CSN Mining is entitled to request and require the Purchaser to grant CSN Mining opportunity to conduct inspection of the products prior to accepting a return. Any return cost will be charged to the purchaser, unless the return has been subject to the prior approval of
CSN Mining.

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